Safety features
If you're a Vitality Drive client, you have access to state-of-the-art safety features, including:
- Impact Alert: provides immediate response and medical care when your vehicle is in a severe accident, even if we can't get hold of you.
- Vehicle panic button: lets you use your smartphone as a panic button to ask for immediate help in an emergency.
- Find my vehicles: allows you to use your smartphone find all the vehicles insured on your plan. The app shows the last location where the vehicle and smartphone were paired.
- Weather warnings: sends you warnings of approaching bad weather, using weather data combined with the telematics device's location data.
- Stolen-vehicle tracking and recovery: allows Discovery Insure to find and recover stolen vehicles. Install the Vitality Drive Sensor or Crowd Search Sensor to get access to this safety feature.
Visit our website for more information about these safety features
When you join Vitality Drive and install your Vitality Drive Sensor, you can use your smartphone as a vehicle panic button and ask for immediate help if you have an emergency. A call centre agent will try to contact you, and if they can't get hold of you, they'll immediately send an emergency response team to you.
For this feature to work, your phone needs to be connected to the Vitality Drive Sensor:
- Android: press the power button of your phone at least 5 times in quick succession to send a panic alert to Discovery Insure.
- iOS: press the red panic button that appears at the top right of the dashboard on your Discovery Insure app.
When you join Vitality Drive and install a telematics device, this device can pick up if your vehicle has been in an accident and immediately sends us a notification.
We'll then monitor your vehicle to check whether it's standing still or if you start driving normally again. If it's standing still, we'll try to call you on your cellphone and find out if you need help. If we can't reach you, we'll immediately send emergency medical assistance to the accident scene.
Each driver has a unique way of driving. Our standalone DQ-Track can detect in real time if there are any sudden, abnormal or aggressive driving patterns with your car. When this happens, it could mean your car has been hijacked or stolen. We'll immediately call you on your cellphone and help you if you need it.
More Vitality Drive FAQs
What to do in a vehicle or household emergency
If you need help in a vehicle or household emergency, contact Discovery 911 on 0860 999 911.
Find out about our emergency services