Force for good
Discovery Insure is founded on the principles of shared value. We strive to offer value not only to our clients, but to the whole community, acting as a formidable force for good.
Our experience, business model and innovative product offering has enabled us to expand our value through unique initiatives and strategic partnerships that positively impact the community at large
Pothole Patrol
The Discovery Pothole Patrol, launched in May 2021, welcomed Avis Southern Africa as a partner in June 2023. Together with the City of Johannesburg and the Johannesburg Roads Agency (JRA), we are committed to creating safer roads for all.
You can report potholes on the
Pothole Patrol app
Once a pothole has been reported, an inspector is sent out to determine the size and depth of the pothole. A repair team is then allocated to complete the repairs. If you report the pothole through the app, you will get a notification when it is fixed.
* Pothole Patrol is mandated to repair potholes measuring a maximum size of one square metre and not more than three centimetres deep. Anything bigger or deeper is considered a reinstatement and is referred to the Johannesburg Roads Agency.
Fire Force
A fire occurs in Johannesburg every six hours. Discovery Insure launched Fire Force in June 2022 in partnership with Advanced Emergency Management Solutions (AEMS). Fire Force is a market-first safety innovation, that operates with a network of fire response vehicles along with a team of well-trained and experienced firefighters.
Since Fire Force launched, our lifesaving blue Discovery fire trucks have responded to four fires a week, on average across Johannesburg. Fire Force is currently operating in the Johannesburg region.
What to do in the event of a fire
01
Call Discovery Insure emergency services on 0860 999 911 to get the Fire Force team sent to your location.
02
Exit the burning building as calmly and quickly as possible. Try to ensure that you always have two exit options.
03
If you encounter smoke, cover your nose and mouth and stay as low to the ground as possible.
04
Close the doors behind you as you exit the rooms.
05
Do not go back into the building for anything. Move as far away from the fire as possible.
06
Try to stay calm and be assured that help is on the way.
Safe Journey to School
Safe Journey to School is a Discovery Fund flagship programme that was launched in 2014 in partnership with ChildSafe. The programme aims to prevent the injury of scholars through motor vehicle accidents as they travel to and from school each day.
The Safe Journey to School programme offers an opportunity for Discovery Insure to extend its telematics technology to those who are not clients.
With Discovery Insure's technology installed in minibuses, scholar transporters can track their vehicles for easy recovery. They also have access to Impact Alert, a Discovery Insure service that contacts emergency services in the event of an accident. To ensure greater awareness of their driving, scholar transporters get ongoing feedback on each of their trip scores.
What we have achieved
Over 18 000 and 800 scholar transports
Across Western Cape the programme has achieved zero fatal incidents since its launch.