A seamless digital experience

Our aim is to provide our Discovery Insure clients with insurance cover and information that's easy to access at any time, is seamlessly efficient and easy to use; and allows our clients to tailor their cover to meet their individual needs.

Since the digital landscape is continually evolving, your digital interactions with your insurer should be too. That's why Discovery Insure is always looking for the most modern and cutting-edge ways to best connect with you and meet your insurance needs.

Adding items to your insurance plan is easier than ever with Instant Cover

As an existing client, you can now update your insurance plan directly using the Discovery app. Simply update your plan and get cover for your vehicles or electronic items yourself on the app - instantly.

Simply follow this easy 3-step process:

Three other digital enhancements to make your experience simpler and more seamless

• An interactive and engaging anniversary journey
  Each year on your policy anniversary, you'll be able to view:
  • All the rewards the primary drivers on your plan have earned during the previous year (including accumulated fuel cash back, Vitality Active Rewards and discounts)
  • Your new premium for the following year
  • A list of all the key features and benefits applicable to your plan
  • Details of any claims you may have submitted during the period
  • An explanation of factors that influence applicable car and home insurance premium increases.
• Access to immediate assistance with queries using our Virtual Agent
  Virtual Agent is available across multiple channels, including our website, WhatsApp and the Discovery app. You can now:
  • Use our frequently asked questions (FAQs) section to look up commonly asked questions about your cover and benefits. Our Virtual Agent does the looking for you, so all you have to do is ask.
  • Engage in a live online chat with one of our agents to assist with any of your very specific queries.
• Easy access to your insurance plan documents
  You can now easily download documents such as your Plan Schedule, anniversary letter, cover confirmation letter and so much more directly from the Discovery app.