Tap, type, call or come visit - whatever the case, we're here to help
This year's Orange Index ranked our service best on both human and digital channels. And we have a lot of each! No matter where you are, what support you need and how you prefer to engage - we have an option to suit your needs.
At Discovery we work to make your banking experience so simple, intuitive and convenient that you can manage your whole banking portfolio yourself - anytime anywhere. That said, you can rest assured that when you need us, we're always on call to help.
Plus, with us you won't get that one-size-fit-all responses either, because we pride ourselves in giving you personal service and understanding what you need from your bank. That's why clients like you voted us the #1 Bank in South Africa when it comes to client service (once again)!
5 ways to get fast, easy support from Discovery Bank
Here are five ways to get the support you need, however you like it, whenever you need it, and no matter where you are.
1. Speak to a Discovery Banker - any time, from anywhere
Who are the Discovery Bankers? They are a group of top-notch specialist in everything Discovery Bank who loves nothing more than helping you solve your banking query quickly and effortlessly so you can get back to living your best life. They can talk you through opening an account, getting credit, moving debit orders, managing rewards - you name it, they know it!
Best of all, they are available 24/7/365 - from anywhere, even when you are overseas. Call 0800 07 96 97 and find all the other contact info you need here.
Out and about, and didn't save the number? No problem, you can always find it on your banking app. Simply:
- Log in to the Discovery Bank app.
- Select More.
- Go to Contact us.
If you need your Client ID, you can find it here in the app too.
2. Can't find what you need on your app? Live Assist is at your service
Love technology but need a little help navigating your banking app? Then Live Assist is for you. With it, you can securely share your app screen with an expert while you're on a call, and they can guide you step by step as you navigate around your app. Don't worry, it's completely secure because only you can give them access to your app and all your personal information is hidden from their view while they take you through the steps.
Check these handy articles for more on how to make the most of the Live Assist feature:
3. Need help finalising your next holiday? Call our dedicated travel team
Holidays are on the horizon, and if you want a good deal over your December break, don't forget where to look first! Our Vitality Travel platform lets you book your entire holiday all in one place - and you enjoy personalised discounts that are automatically calculated as you book.
Use Vitality Travel's handy self-service options to book flights, accommodation and car hire. You can also book local and international flights straight from your banking app - as well as visits to our airport lounges, so you can relax and indulge in some pre-flight luxury. If you need help with a travel-related query, just ring our call centre and a dedicated Vitality Travel agent will help you sort it out in no time.
4. Near a Discovery Store? Pop by to speak to a consultant in person
Would you prefer to see a consultant face-to-face? Our Discovery Stores are located all over the country, so if you want to speak to someone in person, find the closest one to you and pop on by!
A visit like this is a great opportunity to engage with experts across the Discovery ecosystem. You can book a health and fitness check, find out more about other Discovery products, and of course, talk to someone about Discovery Bank. The consultants here can help you open an account, set up your Vitality Money, and show you the ropes.
5. Chat to us on WhatsApp
If your problem is pretty straight-forward, or you're on the move and need super quick and convenient help - then chatting to Discovery Bank on WhatsApp is the way to go. We're working on this feature so that by the end of 2023, access to info and support will be as simple and instant as sending a message.
Soo, you can use WhatsApp to get answers to FAQs like "How do I increase my credit limit?" or "How do I set up Apple Pay?" - or, after a quick in-app authentication, chat to a live agent to discuss your issue.
Service excellence - every step of the way
At Discovery Bank, we strive for excellence in service delivery at every touchpoint. Whether you prefer to engage online or in person, and whether your query is simple or complex - whatever the case, we're here to help make your banking experience simpler, faster and happier!
The Future of Banking. Now.
This article is meant only as information and should not be taken as financial advice. For tailored advice, please contact your financial adviser.
