Who to contact when you:
Have a medical emergency or need medically-equipped transport
Call 0860 999 911 (+27 11 541 1222 when outside of South Africa). Remember to have your membership number ready.
Have any queries about your health plan, benefits, hospital authorisations and claims
Visit our Get Help page for quick query resolution or call 0860 99 88 77 (+27 11 541 1222 when outside of South Africa)
Want to submit a claim
Email claims@discovery.co.za. Remember to put your membership number in the subject line of the email.
Want to see your claims and how they were paid
www.discovery.co.za/medical-aid/your-medical-claims. You will need to be logged into the website to find the information you need.
Want to find information about how we cover certain procedures
www.discovery.co.za/portal/individual/what-we-cover. You will need to be logged into the website to find the information you need.
Want to find a doctor where you won't have to pay a co-payment
www.discovery.co.za/medical-aid/maps. You will need to be logged into the website to find the information you need.
Want to get pre-authorisation for hospital stays or find out about going to hospital
www.discovery.co.za/portal/individual/going-to-hospital. You will need to be logged into the website to apply for authorisation.
Need a document such as a tax certificate or membership certificate
www.discovery.co.za/medical-aid/find-documents. You will need to be logged into the website to find the information you need.
Complaints, compliments or disputes
DHMS is committed to providing you with the highest standard of service and your feedback is important to us. The following channels are available for you to communicate with us and we encourage you to follow the process.
Step 1: To take your query further
If we have not resolved your query, please complete our online complaints form. One of our skilled Client Relationship Managers will get in touch with you.
Have we exceeded your expectations? We'd also love to hear from you.
07:00 - 17:00 Monday to Friday
Closed weekends and public holidays
Contact us
Complaints form
Step 2: To contact the principal officer
If you're still not satisfied with the resolution of your complaint after following the process in step 1, you can escalate your complaint to the Principal Officer of Discovery Health Medical Scheme.
You may lodge a query or complaint with Discovery Health Medical Scheme by completing the online form or by emailing the principalofficer@discovery.co.za
07:00 - 17:00 Monday to Friday
Closed weekends and public holidays
Contact us
Contact the principal officer
Step 3: To lodge a dispute
If you've received a final decision from or on behalf of Discovery Health Medical Scheme and want to challenge it, you may lodge a formal dispute.
Complete the online form and email it to mydispute@discovery.co.za or call 0860 99 88 77 to discuss your dispute.
07:00 - 17:00 Monday to Friday
Closed weekends and public holidays
Contact us
Dispute form
Step 4: To contact the Council for Medical Schemes
The Council for Medical Schemes regulates medical schemes, including Discovery Health Medical Scheme.
You can contact the Council at any stage of the complaints process, but we encourage you to follow any of the steps above to resolve your complaint with the Scheme first before contacting the Council directly.
Read more about the Council for Medical Schemes.
08:00 - 16:30 Monday to Friday
Contact the Council for Medical Scheme
012 431 0500
0861 123 267
Web: www.medicalschemes.co.za
Choosing the best plan for you and your family
Choosing a plan for your family can be confusing, given the amount of information you should consider. It is best to speak to your financial adviser, who will help you make the right decision based on your unique needs. It is also important to re-assess your plan every year before the annual cut-off date for plan changes, as your needs change and so do the contributions and benefits.
Financial advisers must be registered with the Financial Services Board and accredited by the CMS. The Scheme pays your financial adviser's commission according to legislated fees.
You can also find information about how our health plans are constructed at https://www.discovery.co.za/medical-aid/our-medical-aid-plans, and you can compare plans and get a quote at https://www.discovery.co.za/medical-aid/compare-medical-aid-plans
Reporting fraud or unethical behaviour
As the Scheme's Administrator and Managed Care Provider, Discovery Health (Pty) Ltd (Discovery Health) provides a fraud hotline and investigates possible instances of fraud. If you even slightly suspect someone of committing fraud or behaving unethically, report all information to the fraud hotline on the number below. You can also email our fraud department at forensics@discovery.co.za to investigate the matter.
You may remain anonymous if you prefer.
- Toll-free call: 0800 0045 00
- Toll-free fax: 0800 00 77 88
- Email: forensics@discovery.co.za
- Post: Freepost DN298, Umhlanga Rocks, 4320