COVID-19 product enhancements

Introducing cover for businesses working from home

With our COVID-19 enhancements, we give clients cover and benefits that give them peace of mind that their business remains protected during lockdown levels. Clients get cover to protect their business if their employees are working from their homes, as well as cover to protect their business premises while they are working remotely.

Clients can protect their business while their employees are working from home
We will automatically extend clients’ existing cover to their employees’ home addresses to make sure that their businesses remain protected while employees work from their homes during the COVID 19 lockdown levels. We will extend cover for the following sections to all employees’ home addresses:

• Electronic equipment
• Office contents
• Storage of stock
• Theft
• Public liability

Clients can protect their business premises while they are working remotely
To make sure that our clients’ business premises remain protected even if they are not occupied during lockdown, we will waive the unoccupancy clause under the Fire and Buildings Combined sections. This means that cover is not automatically suspended after 30 days of the business premises being unoccupied. In addition, clients will not be liable to pay the 20% portion of a claim that is usually required during the unoccupancy period.

We will also automatically include the loss of water by leakage optional extension to all plans with cover under the Fire and Buildings Combined sections. So, if there is water leakage and the client is not at the business premises to detect or stop it, they will be covered up to the limit stated in the Plan Guide.

Validity of the cover for businesses working from home
The cover for businesses working from home will apply during lockdown level 5 to level 2, or until 31 December 2020, whichever is sooner. Clients will receive an additional two weeks’ grace period of cover to allow the business’ assets to be returned to the insured business premises.

The cover for businesses working from home will not be available if the business is operating as usual at the insured business premises again. Clients will receive an additional two weeks’ grace period of cover after returning to business-as-usual, to allow the business assets to be returned to the insured business premises.

Clients get tailored cash back during the COVID-19 lockdown levels

Many businesses have changed the way they operate, leading to a reduction to the business risk. Therefore, we will share the savings earned from reduced risk by giving clients premium cash back on certain sections of cover. This makes sure that they pay a premium that matches their risk and provides cash flow assistance during this time. Clients will receive a monthly cash back on their premium as follows:

The premium cash back percentage will be applied to the clients’ premiums from June 2020 and it will be paid during level 5 to level 2 of lockdown, or until 31 December 2020, whichever is sooner. The cash back will be paid to clients in the second week of the following month.