We're the #1 bank in this year's Ask Afrika Orange Index
03 November 2022
At the beginning of last year, we set a goal to become the best bank in South Africa. Today, we're proud to share independent and resounding validation of our progress towards that goal - as rated by our clients!
The Ask Afrika Orange Index 2022® released this afternoon reveals that Discovery Bank was rated the bank with the best client experience in SA.
What is the Ask Afrika Orange Index?
The Ask Afrika Orange Index is the broadest and most widely referenced service excellence benchmark in South Africa. It measures customer satisfaction, emotional satisfaction and loyalty to recognise companies that show exceptional performance across client experience metrics such as servicing and problem resolution. This year, a total of 30 813 interviews were completed across 27 industries.
Our clients feel delighted after banking with us
Discovery Bank advanced significantly on the Orange Index this year - from fourth to first place in the banking sector.
In line with our value of "Customer, Customer, Customer," a large proportion of our clients reported feeling "delighted" after interacting with Discovery Bank. We also had the highest rated call centre experience when compared to other banks.
If you're interested in learning more, you can visit www.askafrika.co.za to download the full 2022/2023 Ask Afrika Orange Index®.
What Ask Afrika, MyBroadband, Fortune Magazine and BCX have in common
This award from Ask Afrika follows recent accolades from Fortune Magazine (who recognised us as the only organisation in South Africa on the 2022 Change the World list), BCX (who awarded us first place in the corporate category for Digital Innovation Excellence in the 2022 South African Market), and MyBroadband (who announced Discovery Bank as the number one banking app in South Africa).
So we want to thank our clients for their trust in us. Your feedback and loyalty, coupled with the independent recognition of such awards, affirm the value of our goal: helping South Africans manage their money better, and bringing you the Future of Banking. Now.
Disclaimer: This article is meant only as information and should not be taken as financial advice. For tailored advice, please contact your financial adviser.