Vitality Travel Updates

 

Need to know how to book through Vitality Travel and what discounts you qualify for? Any other pressing questions? Read our FAQs here

The Vitality Travel benefit in 2024

Vitality Travel continues to offer the richest flight rewards in South Africa with market-leading discounts on full fares, including taxes and with no Rand caps, and the ability to fly anywhere at a discount on all South African airlines and with British Airways, Emirates, Qantas and United Airlines.

This year, we're aligning our Vitality Travel benefits structure with our other HealthyLiving rewards to get members up to higher rewards quicker.

Flight discounts with the Vitality Health programme:

We are making the Vitality Health Check and Vitality Age assessment the cornerstone of all Vitality benefits. Through these checks, members can unlock higher discounts and maximise their rewards quickly and easily, including for Vitality Travel. This aligns with our long-standing aim: for members to know their health, improve their health and get rewarded for it. As a behaviour change programme, Discovery Vitality rewards members for increasing physical activity, eating healthily and early preventative screening.

By completing a Vitality Health Check, members can detect lifestyle-related diseases early and manage their health risks with tailored interventions. So, the screening-encouraging benefit structure now applies to the Vitality Travel benefit, too.

This means that members can access higher Vitality Travel rewards sooner in the year, more easily. The Vitality Health Check takes just 30 minutes to complete at one of thousands of locations in our pharmacy network. The Vitality Age assessment is a 15-to-20-minute online questionnaire available at discovery.co.za or via our app.

Here's how it work.

  • All Vitality members receive a minimum 10% discount on local and international flights.
  • Vitality members can boost their discount to 25% on completion of a Vitality Health Check and Vitality Age assessment.
  • Members with a qualifying Discovery Bank account can boost their savings up to 75% on flights. Discounts are dependent on qualifying bank account, card colour, product, Vitality Money status and spend.
  • All members still get 25% savings on car hire and accommodation.

Flight discounts with the Vitality Money programme:

We're rewarding clients for engaging with Discovery Bank and managing their money well. Qualifying Discovery Bank clients (without Vitality Health) can get up to 50% (previously 40%) off flights based on your qualifying bank account, card colour, product, Vitality Money status and spend.

All clients with a qualifying Discovery Bank account and Vitality Health can still get up to 75% off flights.

Here's how it work:

  • All Discovery Bank clients will receive a minimum 10% discount on local and international flights.
  • Qualifying Discovery Bank clients can get up to 50% off flights. Discounts are dependent on qualifying bank account, card colour, product, Vitality Money status and spend.
  • Qualifying Discovery Bank clients with Vitality Health can boost their discount to 75%. Clients can get the additional 25% discount on completion of a Vitality Health Check and Vitality Age assessment.
  • All clients still get 25% savings on car hire and accommodation.
Frequently Asked Questions

Vitality Health status is a key indicator of your health. Prioritising the understanding of health and taking steps to improve it, are exceptionally important on the healthy journey. Vitality rewards aim to nudge members to improve their health, while the Integration benefits (through Discovery Life, Discovery Invest, and Group Risk) are still maximised by improving your Vitality status.

We're standardising the rewards structure across benefits by making the Vitality Health Check and the Vitality Age assessment the cornerstone to unlocking higher discounts. This enables members to maximise their rewards more quickly and easily than ever before. These benefits include HealthyFood, HealthyCare, HealthyBaby and more.

In 2024, all Vitality members will enjoy a flight discount of up to 25% on completion of a Vitality Health Check and the Vitality Age assessment. This discount can be boosted up to 75% with Discovery Bank. Each adult member will get their own discount depending on their engagement with the programme. Members with a qualifying Discovery Bank account save up to 75% on flights. Discounts are dependent on qualifying bank account, card colour, product, Vitality Money status and spend.

You can get up to 50% discount through the Vitality Money programme, and up to 25% discount through the Vitality Health programme.

To maximise your discounts through the Vitality Health programme:

Each adult member on a Vitality Health membership can do a Vitality Health Check and Vitality Age Assessment at a Discovery Store or within our pharmacy network to get 25% off flights. The discount is not dependent on the results of the assessments.

To maximise your discounts through the Vitality Money programme:

Discovery Bank clients with a Suite, Credit Card or Transaction account with bundled fees qualifies for additional flight discounts. The up to 50% discount from Vitality Money is dependent on a qualifying bank account, card colour, product, Vitality Money status and spend. Each rewards-qualifying account gives clients an additional discount on both local and international flights, with the maximum additional discounts are described below:

Maximum additional local flight discounts
based on Bank account type:
  Gold Platinum Black Purple
Suite & Transaction account with bundle fees 25% 35% 50% 50%
Credit Card 15% 25% 35% n/a
 
Maximum additional international flight discounts: Gold Platinum Black Purple
Suite 10% 10% 25% 50%
Credit Card 10% 10% 25% n/a
Transaction account with bundle fees 10% 10% 10% n/a

Clients with both Vitality Health and a qualifying Discovery Bank account can get up to 75% discount.

Even without a bank account that offers additional flight discount boosts, the 25% Vitality Travel flight discount remains incredibly rich and offers higher savings in 2024 given the recent increase in flight prices globally.

Remember that the no-monthly-fee Ðiscovery account allows you full access to Vitality Travel to enjoy all your Vitality Health discounts. Upgrading to a Discovery Bank Suite, Credit Card or Transaction account with bundled fees can give you additional flight discounts of up to 75%, access to airport lounges and the Discovery Fast Track, and more.

Qualifying Discovery Bank clients without Vitality Health will get up to 50% discount on flights with Vitality Money.

The flight discount from Vitality Money is dependent on a qualifying bank account, card colour, product, Vitality Money status and spend. With these qualifying accounts, the travel savings easily outweigh the costs. For example, a family of four on a 50% reward discount level on a Discovery Bank Gold suite could save over 10 times their bank fees if they travel once internationally and three times locally in a year.

Along with unmatchable savings, the Vitality Travel platform gives clients even more security, and a seamless end-to-end travel booking and payment experience. It provides a much broader offering, including discounts on all local airlines and selected international airlines, Lounge access, car hire and accommodation bookings. A Ðiscovery bank account gives clients access to the platform and bank-level security. In addition, members can use Discovery Miles to pay for their bookings, including for flights, accommodation and car hire, and flights and accommodation outside our travel partner network.

The Vitality Money travel discount is dependent on your Discovery Bank product, accumulated qualifying average monthly spend on your Discovery Bank account over the past 12 calendar months, and your Vitality Money status at the time of making your flight booking.

Boosted discount based on Discovery Bank product:

  Gold Platinum Black Purple
Suite & Transaction account with bundle fees 25% 35% 50% 50%
Credit Card 15% 25% 35% n/a
 
Maximum additional international flight discounts: Gold Platinum Black Purple
Suite 10% 10% 25% 50%
Credit Card 10% 10% 25% n/a
Transaction account with bundle fees 10% 10% 10% n/a

Even without a bank account that offers additional boosts, the 25% Vitality Travel flight discount with no Rand cap remains incredibly rich and offers higher savings in 2024 given the increase in flight prices. For example, the average price for a flight to London has increased by more than 3 times since 2019. However, the 2024 25% Vitality Travel discount is worth DOUBLE the actual Rand discount of 35% in 2019.

And for those upgrading to accounts that give additional flight discounts, the travel savings easily outweigh the costs. For example, a family of four, where the parents get 50% discounts because of their Discovery Bank Gold Suite accounts and the kids get 25% discounts, could save over 10 times their bank fees if they travel once internationally and three times locally in a year.

No. The discount for children aged 18 years or younger is based on the maximum Vitality Health discount of the adults on the policy. Each adult on the policy must complete their Vitality Age assessment and Vitality Health Check to maximise their reward. So as long as at least one adult has completed their Vitality Age assessment and Vitality Health Check, all kids on the policy will receive the maximum flight discount.

However, doing an annual Kids Vitality Health Check to understand their health remains a valuable tool as children grow. The Kids Vitality Health Check also unlocks their Ster Kinekor free movie benefit.

The discount for children aged 18 years or younger is based on the maximum Vitality Health discount of the adults on the policy, which is 25%. Children currently do not receive Discovery Bank benefits, but even without a bank account that offers additional boosts, the 25% Vitality Travel flight discount on full fares, including taxes and with no Rand caps remains incredibly rich and offers higher savings in 2024 given the increase in flight prices.

Discounts will be applied immediately after the Vitality Health Check results are captured on our system by the healthcare provider. Should there be a delay, and for urgent travel bookings, you can request results to be expedited.

Book your Vitality Health Check at a store in our pharmacy network here or visit a Discovery Store. To do your Vitality Age assessment, register a profile on discovery.co.za or on the Discovery app (download from your app store) and complete the assessment.

Vitality status is a key indicator of health, prioritising understanding members' health and taking steps to improve their health. Therefore, Vitality status remains the most significant factor for Discovery's rich integration benefits through Discovery Life, Discovery Invest, and Group Risk.

And for those upgrading to accounts that give additional flight discounts, the travel savings easily outweigh the costs. For example, a family of four on a 50% reward discount level on a Discovery Bank Gold suite would save over 10 times their bank fees if they travel once internationally and three times locally in a year.

No. The discount for children aged 18 years or younger is based on the maximum Vitality Health discount of the adults on the policy. Each adult on the policy must complete their Vitality Age assessment and Vitality Health Check to maximise their reward. So as long as at least one adult has completed their Vitality Age assessment and Vitality Health Check, all kids on the policy will receive the maximum flight discount. However, doing an annual Kids Vitality Health Check to understand their health remains a valuable tool as children grow.

Discounts will be applied immediately after the Vitality Health Check results are captured on our system by the healthcare provider. Should there be a delay, and for urgent travel bookings, you can request results to be expedited.

Book your Vitality Health Check at a store in our pharmacy network here or visit a Discovery Store. To do your Vitality Age assessment, register a profile on discovery.co.za or on the Discovery app (download from your app store) and complete the assessment.

New bookings on Vitality Travel

If you have queries about your flight usage, please contact Vitality on 0860 88 99 77 and select option 2.
Alternatively, you can chat to a Vitality agent 24/7 through Ask Discovery on the website or Discovery app. Look out for the pink chat icon and tap to start chatting.
Or
Register for Ask Discovery on WhatsApp. If you have already registered, scan this QR code to start chatting:

Queries on existing flights and usage
New bookings

Vitality Travel is currently accessed on desktop, through the Discovery Bank online platform.

Currently, Vitality members without South African ID's are unable to access the Vitality Travel booking platform. Discovery Bank is working on an urgent solution, and will update members as soon as this is available.

If you have a South African ID and are struggling to activate a Discovery Bank account or access Vitality Travel, contact Discovery Bank on 0800 07 96 97.

With Vitality, which includes Vitality Money and Vitality Health, you can get discounts on local and international flights - on both the base fare and fuel surcharges (YQ tax) - as well as on accommodation and car hire. Your personalised discounts are based on your Discovery Bank product, Vitality Money status, Vitality Health status (if applicable) and qualifying credit card spend.

With Vitality Money and Vitality Health you can get from:

  • 10% to 75% off local flights
  • 10% to 75% off international flights
  • 10% to 25% off accommodation
  • 10% to 25% off car hire.

You can use your personalised Vitality discount on six one way (or three return) local flights per calendar year. Thereafter, you will receive a flat rate of 10% off for the rest of the calendar year on local flights you book.

From January 2023, regions outside South Africa's borders will now form part of your Vitality Travel international flight booking allocation. Qualifying clients can get Vitality Travel discounts on two international flight bookings a year - including flights to Botswana, Eswatini, Lesotho, Madagascar, Mauritius, Mozambique, Namibia, Reunion, Zambia and Zimbabwe. Booking fees of R460 apply to each ticket booked, except for tickets for children under the age of two.

Read the terms and conditions for Vitality Travel benefits on the Vitality Rules page here.

For more information on how we calculate Vitality Money local and international flight rewards, please read or download the Understanding your Dynamic Discounts rewards percentages information that applies to your product colour.

For your travel benefits, we look at your average monthly qualifying credit card spend over the previous rolling 12 months at the time of booking. If you haven't had a Discovery Bank Credit Card for that long, we'll look at your average monthly qualifying credit card spend over the number of months you've already had your Discovery Bank credit card. A minimum period of three months applies.

If you upgraded to Discovery Bank from a Discovery Card that was first issued before the launch of Discovery Bank, we'll include your spend history before upgrading.

You can book discounted flights with the following local flight partners on the Vitality Travel booking platform:

  • Airlink
  • Cemair
  • FlySafair
  • LIFT
  • South African Airways (SAA)

You can book discounted flights with the following international flight partners on the Vitality Travel booking platform:

  • British Airways
  • Emirates
  • Qantas
  • United Airlines

You can also book flights with a range of non-partner airlines through the Vitality Travel booking platform, however no travel discounts will apply.

Your Vitality Money and Vitality Health personalised discounts apply to six one way (or three return) local flights booked in a calendar year. You need to book at least 7 days in advance to receive your discount. You can book flights on the day of travel, but you will not receive your discount.

Once your flight allocation is depleted, or if you don't qualify for personalised discounts, you will receive a flat 10% discount on an unlimited number of local and regional flights. The flight discounts will apply to the base fare and fuel surcharge (YQ taxes) where applicable.

Disclaimer: Rewards are based on your engagement in Vitality programmes, Discovery products, and monthly qualifying card spend. Limits, terms and conditions apply.

For any Vitality Travel booking platform queries or issues, please contact:

  • Vitality Travel: 087 742 0272

Email: vitalitytravel@travel.co.za

  • After hours emergencies: 011 790 0322 (note that fees will apply to the member for this option).

You can view your personalised travel discounts in the Discovery Bank app. Simply log in to your banking app and scroll down to the Travel rewards tile for all your current travel discounts.

The six one way (or three return) local flights per calendar year depend on the personalised Vitality Health and Vitality Money discount. Thereafter, you will receive a flat rate of 10% off all flights booked on the Vitality Travel booking platform for the rest of the calendar year.

If you don't qualify for personalised travel discounts, or choose not to use your personalised travel discounts, you'll still qualify for a flat 10% saving when booking with local flight partners.

Platinum, Black and Purple Bank clients can await their flight in style in any of SAA's airport lounges - enter using your Discovery Bank app.

Platinum, Black and Purple Bank clients can await their flight in style in any of SAA's airport lounges - enter using your Discovery Bank app.
Black and Purple Bank clients have access to LoungeKey, with over 200 international lounge options to choose from https://www.loungekey.com/en/visasignaturemena/our-lounges.

Discovery Bank clients with Vitality Money can use Ðiscovery Miles to pay for flights and Vitality holiday accommodation on the Vitality Travel booking platform when booking online. Plus, book non-discounted stays at a wide variety of global listings on Vitality Travel through Booking.com and pay with Ðiscovery Miles too. Simply select Ðiscovery Miles as your payment method when checking out and enter the amount of available Ðiscovery Miles you'd like to spend.

The booking fee is an administration fee that you have to pay for Vitality to manage and facilitate the booking. It includes support for any issues experienced for booking on the platform.

The variable booking fee applies to local and regional flights booked on the Vitality platform. This varies based on the time between the booking date and the date of travel.

The flight booking fee is charged on each ticket (which can consist of multiple sectors) booked, where adults and children are charged separately. The fee does not apply to tickets for children younger than two years at the time of travel.

The demand for travel and the price of fuel has significantly increased the cost of processing travel. We are adjusting our booking fees for 2024 to in accordance with industry fees:

  • Local flights:
    • 21 days or more from travel date: R70
    • 7 to 20 days from travel date: R130
    • Less than 7 days from travel date: R160

International flights
All international flight bookings (including those that don't deduct usage): R460

Local and International Accommodation
Domestic: R99

Purple Escapes: Accommodation
Domestic and regional: R99

Change or cancel through the Vitality Travel online booking platform:

  1. Log in to Discovery Bank online banking
  2. Select Travel > My Bookings
  3. Click on any upcoming trip to change or cancel your booking.

Please note, where the flight is not refundable, you need to accept the 100% penalty fee upon cancellation along with the estimated airline cancellation fee.

You can also contact Vitality Travel:

  • Vitality Travel: 087 742 0272
  • Email:vitalitytravel@travel.co.za
  • Call afterhours emergencies: 011 790 0322 (note that fees will apply to the member for this option).

Yes, you choose to get the refund paid into your card:

  1. Click on Wallet balance on home page meganav. This will show your last 10 transactions and the rand value available for your refund
  2. Select the Card for refund then Proceed to refund.
  3. You'll see the refund confirmation pop-up. It will take a day for you to receive it

Once you've requested your card refund and received the refund confirmation pop-up, it will take a day for you to receive it.

The Vitality Travel Wallet is only available on the Vitality Travel online booking platform as it's available for all travel bookings (flights, holiday accommodation and car hire).

All bookings paid for in Ðiscovery Miles that are refundable will be credited to your Travel Wallet.

Should the booking be partially or fully refundable, your usage will be reinstated once the refund process is completed.

Discovery Bank card activation for international use

Discovery Bank and Vitality Travel makes travelling effortless and convenient. Like did you know that your Discovery Bank cards are already preauthorised for international use, so you don't even have to call us and let us know you're travelling abroad. Here are some more useful tips and facts you should know before you depart for your travels.

Other frequently asked questions:

The Lounge
Discovery Bank Priority Fast Track

Before you travel internationally
Banking while travelling internationally
Travel insurance with Discovery Bank cards

More about Discovery Travel Insurance

More about Visa travel benefits

 
More about the DragonPass programme

Vitality product rules
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