Self-service tools
Web
App
Both
Manage your plan
Add or remove a dependant
Update your personal details
Update your banking details
Change your plan
Make online payments
Benefit Advisor/Used
Digital cards (Passbook)
View your approved chronic conditions
Manage your health plan
View your contributions
Request your membership certificate
View Membership Card
Request your tax certificate
Request your international travel letter
Find forms and benefit guides
Get Help
Your health
Find out how your are covered
View your health record
Find a healthcare provider
My Pregnancy
Get your hospital authorisation
Give your doctor consent
Find medicine
Get medicine reminders
Order your medicine online
Get doctor advice on your device
Track your hospital authorisations
Learn more about a procedure
View extra savings and services
Claims
View your interactions with us
Track your recent claims
Submit a claim
View your claims statement
Search for a claim
Manage your life plan policy details
Links and tools for your Life Plan
Your policy information
How to claim
Download and view policy documents
View your policy documents
Manage your details
Update your personal details
Obtain a one-time password
Update your address physical and residential
Update your contact details
Update your company or trust
Update your banking details
Update your beneficiary details
Other
Capture and view transactions
View your fund statements
Download your tax certificates
Manage your plan
Do your vehicle pre-inspection by uploading pictures
Book a standalone DQ-Track installation appointment
Get all the important documents you need about your Plan
Online Vault – where you can digitally store all important documents, proof of ownership and purchases
VITALITY DRIVE
Link your Vitality Drive card
View your Vitality Drive dashboard
Do all the online Vitality Drive assessments (online assessment, online training videos, EyeGym assessments
Claims
Log a claim in just a few minutes
Track your claim’s progress once you have submitted it
Vitality points, assessments and screenings
Access the Vitality Points Tracker
Find out your Vitality Age
Complete online Kids Vitality Health Review
View reports of completed assessments
Manually claim Vitality points for screenings, assessments and vaccinations
Get a list of vaccinations your child (under the age of 2) needs to do
Use the fitness points table to see how many points you can earn for different workouts
Benefits and rewards
Activate your HealthyFood, HealthyCare and HealthyGear benefits
Check on what your cash back % is for activated HealthyFood, HealthyCare and HealthyGear benefits
Download a range of recipes from the HealthyFood Studio
Activate Vitality Baby
Activate HealthyDining
Activate Vitality Active Rewards
Activate the Apple Watch benefit
Keep track of your weekly exercise and personal health goals
Get tips on how to reach your exercise goals
Add friends to your Vitality Active Rewards leaderboard
View and spend your Discovery Miles
Apply for the Endurance and High Performance fitness category
Servicing
Send a query directly to our servicing team
Get access to a range of answers to frequently asked questions
Get a step-by-step explanation on how to link (or delink) your fitness device
Everyday Banking
View account portfolio, account balances and Discovery Miles balances
View accounts summary and hide or re-order accounts
View transaction account details and transaction details
View, download and export transaction history and repeat transaction (pay again)
Add secondary cards and new accounts, including savings and transaction accounts and credit cards
Upgrade account colour
View Vitality Savings Account balance
Activate, pause, cancel and replace Discovery Bank cards
View and change PINs
View and edit card limits
View and export certified account statements, tax and deposit certificates, contracts, account letters and credit agreements
Send proof of payment for a transaction account
Give notice to withdraw on savings accounts, view pending withdrawl notice list and details and delete pending withdrawl notices
Find information on every-day banking under Info and Tips
Payments
Transfer funds between accounts
Create, view, edit and delete scheduled transfers
Add, view, edit, pay and delete beneficiaries
Add and edit scheduled payments
Make once-off payments
View beneficiary payment history
Set up Discovery Pay
Pay or Discovery Pay a contact
Set up, edit or cancel Health Banking
Pay a contact using Discovery Miles
Pay in store using Discovery Miles (generating a QR code)
Find information on payments under Info and Tips
Rewards
Activate and access Vitality Money and Vitality Money status
View and track Dynamic Interest Rates, Dynamic Discounts, Discovery Miles and Vitality Active Rewards
View and download Discovery Miles transaction history
Convert Discovery Miles to British Airways Avios
Access Vitality Money tools and assessments including Vitality Retirement Age, Vitality Money retirment assessment and risk capacity assessment
Access Worth Financial Education course and free Vitality Money education videos
Calculate projected monthly cost for Vitality Active Rewards with iPhone benefit and select account for iPhone benefit
Generate a iPhone benefit code to use at the iStore
Find information on Vitality Money and rewards under Info and Tips
Find information on Vitality Money and rewards under Info and Tips
Vitality Money terms and conditions
Everyday Banking
Lost or stolen card
View and download statements
Manage your PIN
View available and current balances and minimum amount due
View straight and budget credit card balances
Increase and adjust credit limits
View transaction history
Change personal and contact details
View and manage ATM limits
Payments
View and edit payment options
Pay an additional amount
Make online payments and transfer money to another account
Internet transfers and direct deposits
Discovery Card terms and conditions and fees
Rewards
View and manage Discovery Miles balances
View cash back amounts
The Discovery Miles rules
Rewards terms and conditions
The Travel Insurance policy document
Discovery partners rules and benefit guides